Nearly two-thirds of America’s chemical facilities that depend on rail service are served by only one railroad. These “captive customers” (along with many additional captive rail customers in other industries) are routinely subject to poor service and exorbitant prices because a single railroad has a rail monopoly on rail service at these sites. The Surface Transportation Board, established by Congress to address these concerns, has failed to address their grievances. Congress should restore competition and balanced commercial relationships that would lead to better service at competitive prices.