Customer Service

ACC Customer Service Policies


Order Processing

Orders will be processed and shipped within 48 hours of receipt. All orders must be pre-paid by credit card (VISA, MasterCard, or AMEX) or check (US dollars drawn on US bank).

Sales Tax

Sales tax will only be charged for those states for which American Chemistry Council has a physical presence (VA, GA, MI, MN, NY, TX, PA, NC, IL & CA).


Orders will be shipped via UPS domestically and internationally. Please allow 5-7 business days for delivery.


Customers may return hard copy publications, Responsible Care merchandise and essential2 products within 30 days in resaleable condition. However, all electronically delivered publication sales are final.

ACC wants to ensure that you make an informed decision before you make a purchase. Therefore, please explore the product pages of the website to obtain comprehensive product information or call the Store for details at 301-617-7824.

Contact Information

American Chemistry Council Store
P.O. Box 522
Annapolis Junction, MD 20701

+1-301-617-7824 (phone)
+1-301-206-9789 (fax)
americanchemistry@brightkey.net (email)

Business Hours: Monday – Friday 8:30 am to 5:00 pm Eastern Standard Time